Terms and Conditions

By booking a service with Tamar Detailing, you agree to the following terms and conditions.

1. Pricing
All prices advertised are starting prices only and are subject to inspection of the vehicle upon arrival.
The final price may increase depending on factors including, but not limited to:
- Vehicle size
- Vehicle condition
- Excessive dirt or contamination
- Pet hair removal requirements
- Bird droppings
- Tree sap
- Tar removal
- Iron fallout contamination
- Heavy brake dust build-up
- Mould or mildew
- Excessive interior staining
- Excessive rubbish or personal belongings
- Time required to complete the service
Any price adjustment will be discussed and agreed with the customer before work begins.

2. Vehicle Inspection
Before any work is carried out, Tamar Detailing will conduct a visual inspection of the vehicle.
This inspection may include photographs and/ or video recordings of:
- Existing scratches
- Paint defects
- Stone chips
- Dents
- Scuffed wheels
- Interior damage
- Damaged trim
- Cracked glass
- Existing wear and tear
This inspection is carried out to protect both the customer and Tamar Detailing from disputes regarding pre-existing damage.
By proceeding with the booking, you acknowledge that any damage identified during the inspection was present before work commenced.

3. Pre-Existing Damage
Tamar Detailing accepts no responsibility for pre-existing defects or damage including:
- Scratches
- Swirl marks
- Stone chips
- Faded paint
- Loose trim
- Damaged plastics
- Previously repaired paintwork
- Weak lacquer or clear coat failure
If any area appears likely to be damaged by normal cleaning procedures, Tamar Detailing reserves the right to refuse treatment of that area.

4. Vehicle Contents
Customers are responsible for removing all valuables and personal items from their vehicle before the appointment.
Tamar Detailing accepts no responsibility for:
- Loss of valuables
- Cash
- Jewellery
- Electronic devices
- Personal belongings left in the vehicle

5.Appointment Access
The customer must provide:
- Safe access to the vehicle
- Sufficient working space around the vehicle
- Access to water and electricity if previously agreed
Failure to provide suitable access may result in cancellation charges.

6. Weather Conditions
As a mobile detailing business, Tamar Detailing may need to rearrange appointments due to:
- Heavy rain
- Strong winds
- Snow
- Unsafe working conditions
Every effort will be made to reschedule appointments as soon as possible.

7. Cancellation Policy Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.
Failure to attend a booked appointment may result in the full booking fee being charged.

8. Service Completion Times
Completion times are estimates only.
The actual duration of a service may vary depending on:
- Vehicle size
- Vehicle condition
- Additional contamination
- Weather conditions
Tamar Detailing will always prioritise quality over speed.

9. Customer Satisfaction
Any concerns regarding the completed work must be raised before Tamar Detailing leaves the premises.
Once the vehicle has been inspected and accepted by the customer, the service will be considered complete.

10. Right to Refuse Service
Tamar Detailing reserves the right to refuse or terminate a service if:
- The vehicle presents a health or safety risk
- Excessive biohazards are present
- Customer behaviour is abusive or threatening
- The vehicle condition differs substantially from that described when booking

11. Liability
While every reasonable care is taken during the cleaning and detailing process, Tamar Detailing shall not be liable for:
- Pre-existing damage
- Mechanical failures
- Electrical faults
- Previously weakened paintwork
- Previously damaged trim or components
Nothing within these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable UK law.

12. Acceptance By confirming a booking with Tamar Detailing, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.